FEMME PIRE RETURNS & EXCHANGE FAQ
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Once we receive your returned item, please allow 5–7 business days for processing. Refunds will be issued to your original payment method, and you’ll receive an email confirmation once complete.
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Items marked FINAL SALE cannot be returned or exchanged unless faulty. For other discounted items not marked final sale, exchanges may be accepted based on availability.
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Your first approved return for exchange or refund is free.
Additional returns from the same order may incur a $9 return label fee, as stated in our Delivery & Handling Policy. -
Yes — if the purchase meets our return conditions. Refunds will be issued to the original payment method, or we can provide a store credit upon request.
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If your item is faulty or not as described, contact us immediately at thefemmepire1@gmail.com with photos.
We’ll arrange a free return and replacement or a full refund — including delivery costs. -
Once your return is processed and approved, your exchange item will be dispatched within 3–5 business days, subject to availability. You’ll receive a tracking email once shipped.
Need more help?
We’re here for you.
Our team is available Monday–Friday, 9 AM – 5 PM AEST to support you with sizing, fit, or any questions about your order.